Instructor: Mrs. Gender
E-mail Address College:
gender@lug.estrellamountain.edu
E-mail Red Hat Academy Lab Technician:
rhacademy@emcmail.maricopa.edu
LUG Resource Website:
http://www.lug.estrellamountain.edu
College Website:
http://www.estrellamountain.edu
Red Hat Academy Coordinator Phone number:
Randy Larson (623.935.8077)
Office Telephone Number: 602.595.2198
Office Hours: Thursday 8:00AM − 11:00AM
COURSE DESCRIPTION
Technical
aspects of the microcomputer, including system setup (hardware and software)
and
basic troubleshooting. Emphasis on basic
troubleshooting, use of tools, hardware components and
hardware/software
interfacing. Prerequisites: CIS105 and BPC121AB or permission of
instructor.
TEXT AND REQUIRED
MATERIALS
A+ Guide to
Hardware: Managing, Maintaining, and Troubleshooting, Third Edition
ISBN:
1-4188-3561-7 Publish date: May 2005
COURSE COMPETENCIES
1.
Use basic electronic tools and evaluation devices. (II)
2. Use diagnostic hardware and software. (III, V)
3. Install peripheral devices such as printers, disk drivers and option boards.
(VII)
4. Set up hardware and software in various common configurations. (VII, VIII)
5. Troubleshoot problems with various common hardware/software configurations.
(III, IV)
6. Install and customize common applications software. (VIII)
7. Describe basic PC architecture.
(I)
8. Install and troubleshoot basic problems with printer and modem
cables. (VII)
9. Use technical manuals. (II, III, IV, V, VII, VIII)
10. Perform periodic maintenance. (IV)
11. Describe concepts related to printer operations and identify specific
printer components. (VII)
12. Explain care and service techniques and common problems with primary
printer types. (VII)
COURSE OUTLINE
I. Microcomputer Architecture
A. Hardware and software interface
B. Basic hardware components
C. Operating system software
D. Peripheral devices
II. Introduction to Maintenance and Repair Techniques
A. Basic tools
B. User maintenance
C. Board level maintenance
D. Chip level maintenance
E. Advanced maintenance
III. Introduction to Computer Diagnostics
A. Error detection
B. Problem-solving
C. System boot procedures
D. Work area setup
IV. Preventive and Corrective Maintenance
V.
Diagnostics
A. Routine diagnostics
B. Using diagnostic software
C. Troubleshooting diagnostics
VI. Configuration and Batch Files
A. Disk drive concepts
B. Device drivers
C. Configuration files
E. Batch files
VII. Hardware Installation and Basic Troubleshooting
A. Printers
B. Disk drivers
C. Monitors
D. Option boards
E. Communications devices
F. Mouses
G. Memory
H. Care and service of
printers
I. Common problems with printers
VIII. Software Installation and Basic Troubleshooting
A. Automated installation considerations
B. Manual installation
C. Customization
D. Configuration to hardware and peripherals
E. Printer setup
STUDENT ACADEMIC ACHIEVEMENT - IMPORTANT ABILITIES
Communication and
Critical Thinking are currently being integrated into a wide variety of
Estrella
Mountain courses. By integrating these
abilities into a variety of courses you
benefit twice. You learn course
content, and you develop those all-important abilities to
enhance your success
in academic and professional pursuits. Universities and employers
look for
students who have these abilities. At
Estrella
Mountain
Community College,
Communication
and Critical Thinking are defined as follows:
COMMUNICATION
A
student who effectively communicates:
1. Responds to an audience
2.
Demonstrates a clear sense of purpose
3.
Organizes information
4. Delivers information using appropriate language
CRITICAL THINKING
A
student who thinks critically processes, synthesizes, and applies information
to solve problems by:
1. Identifying the problem
2. Developing and implementing strategies
3.
Evaluating information
4. Reaching conclusions
5. Responding to the problem
ASSIGNMENTS, LABS, PROJECTS AND EVALUATION
This course is set up as a graded (A, B,
C, etc.) course. This course may be taken as a P/Z or
credit/no credit course.
If you wish to take it P/Z or credit/no credit, you must inform the instructor
on the first day of class. To receive a passing grade you must make a
"C" or higher.
Course grades will be determined on a percentage of total
points possible:
90% to 100% = A
80% to 89%
= B
70% to 79% = C
60% to 69% = D
ATTENDANCE
Attendance is
critical to your success - plan on attending every class. Please avoid late
arrivals to and early
departures from class. Your participation grade is
directly related to attendance.
COURSE
WITHDRAWALS
To properly withdraw from a class, students must inform the Admissions and
Records Office in Komatke Hall,
after obtaining the
instructor's signature on a Class Reschedule Change Form. Consult the schedule
of classes for refund information. Note: It is not the instructor's
responsibility to withdrawal students
from any course. I will assist you in
completing any forms for adding or dropping courses.
ACADEMIC HONESTY
Academic honesty is highly valued at
Estrella
Mountain
Community College.
A student must always submit
work that represents his or her original words or
ideas. If any words or ideas are used that do not represent
the student's
original words or ideas, the student must cite all relevant sources. The student
should also
make clear the extent to which such sources were used. Words or
ideas that require citations include,
but are not limited to, all hardcopy or
electronic publications, whether copyrighted or not, and all verbal
or visual
communication when the content of such communication clearly originates from an
identifiable
source. You must review and understand the
copyright
policy for the Maricopa Community Colleges.
STUDENTS WITH DISABILITIES
Students
with disabilities who believe that they may need accommodations in this class
must contact the
Disability Resources and Services office (KOMB-119) at
623.935.8935, 623.935.8928 TTY or
Ramona
Shingler