|
I. Minutes reviewed.
II. Update from the Help Desk Subteam- NAU visit
A. Group felt it was a good trip. NAU’s helpdesk has been in operation since 1988. All of the questions that we
sent prior to our visit have been answered in writing in the attached document (EstrellaMtnVisit.doc).
B. There are two separate helpdesks: Student and Staff& Faculty. The Student Helpdesk takes the majority of the
Calls. It is manned by four full time employees and many student workers. It runs 24/7 (hours are reduced during breaks and summer). They provide their own tutorials and support student’s home pc’s at no charge. They worked out a legal waiver that students sign. The Staff & Faculty helpdesk is run by the IT Department, M-F, 8-5.
C. NAU has control over changes made to People Soft (not through the district). Flexibility to customize. They
don’t use Blackboard (with the exception of a few) or R25 for events. Their portal can be changed, has a lot of
flexibility. The group requested screen prints which will be taken by Rich to his committee.
D. Rich asked if NAU had any concerns over the Oracle/PS merger. No.
E. They average about 50 calls a day; they could not provide initial start up call #’s. They had a lot of advance training for students, almost 18 months. They sent letters, held workshops, etc.
F. There was a concern shared that if our district tries to implement one centralized helpdesk it would become obsolete in a few years. It would be more beneficial to have a localized HD that could also focus on log ins, hybrid and on-line courses as well as People Soft.
G. Another committee was discussed to move forward with the Help Desk.
III. Training Update
A. Training Delivery Training-Paula Yslas came and trained a group of 12-13 people. All who attended thought it
Was helpful. Many expressed frustration that the district did not choose to train with them prior to beginning the Train the Trainer sessions. Extra manuals were purchased and we will plan a “mini” version of this training and present it after the Train the Trainer sessions in March.
B. The district is going ahead with the Train the Trainer sessions in March. There will be additional training after 3/25 to cover specific areas (schedule builder, etc…)
C. After the train the trainer training the group will meet and develop a training plan to prepare for EMCC staff training in the fall. Maureen will print a hard copy of the on-line manuals to have on hand.
D. Crystal reports training opportunity presented (see brochures) please contact Lauren if you are interested.
IV. EASIS Plus V4
A. Easis Plus v4 is up and running. It is recommended that you read the release notes before using. Student
info. will be up in April.
V. EASIS Plus Usage Report
A. This report compares where we are in “using the system” to other Maricopa colleges. If you would like to see
a copy of this report please see Lauren. We are ahead of some schools, behind others.
VI Student Information Form-
A. Barbara & Lauren thought the form looked good, 7 screens, moved along well, not a major change. They saw
Skill Center Screen. There is a possibility that they will be able to add an end date. Right now it is manual but Nick is going to try and program it in.
B. Question was asked Does NSS have an attendance record? Silvia will be attending training next week and will
Report back. Looks like we are still going to have to have a shadow system.
C. District Office will handle the conversion of Tutor Track and NSS. Our school is leaning towards the Glendale
model (GCC has offered their assistance). The Fitness center has not been discussed. Rich’s group may need
to look into this further.
VII. R25 Update
A. This group met 3 days @ District last week and will meet each Wednesday through April. They have been
building the backbone of the system and all 12 schools need to agree. CGCC has been using it for a long time
They track closets, elevators, fire extinguishers, etc…and have used it in security, helpdesk. There will be additional training in April. The District wants to be able to view it by summer and interface w/ NSS next February. Thanks Susan for filling in!
VII. Functional Area Updates
Fiscal- Haven’t met, meeting was cancelled
A&R – working on security levels
Skill Center- Everything has been inputted for conversion next week.
XIII. Next Meeting: Friday, March 11 @ 9:00-10:30am in the Komatke Conference Center
| 
