Before you connect with EMCC’s 'live help':

• Ensure that you are at the computer on which you will attend your Elluminate Live session, and that it is connected to the Internet.
• Ensure that you have a headset with a microphone and speakers to take full advantage of the audio capabilities during the session. If not, let us know by sending an e-mail to: help@emcmail.maricopa.edu .
• Ensure that you are an administrator on your computer and can install software. If you are unsure, please contact your system administrator.
• Go to www.elluminate.com/support and verify that below First Time Users you can see:
  

This means that you have all the required software to run Elluminate. If you cannot see the message use the Elluminate help resources, contact us at: help@emcmail.maricopa.edu or call us (623) 935-8150

Follow these steps to finish the setup:

Step 1. Configure Your Audio

• Click the Configuration Room link.
• Enter your first name and login. This may take a few minutes.
• The java screen will pop up. NOTE: If a warning window is displayed, select Run.
• When you see the license agreements select I Agree and press OK.
• Select your Internet connection speed.
• Follow the steps on the right side of the Elluminate screen to finish your setup.

Step 2. Preview the Online Participant Training

• Go back to www.elluminate.com and click on Training.
• Choose Access Recorded Training, Quick Reference Guides and User Guides
• Click on Participant Orientation (5 minutes). Watch and listen to this tutorial.
• Click, print and review the Elluminate Live! Quick Reference Guide for Participants

Step 3. Start the 'live help' session

• Wednesday or Thursday between 7 p.m. and 8:30 p.m. go to:
• http://sas.elluminate.com/d.jnlp?sid=2258&password=costin_student
• Enter your first name for ‘Username’
• Follow the ‘In-Session’ instructions in the Participant Reference Guide that you just printed from step 2.