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Customer Service Management Certificate

Enhance your opportunities for promotion with the Customer Service Management Certificate. Learn about  quality customer service environment,  processing customer service improvement ,team development and team problem- solving techniques and more!!!

PROGRAM COURSES:

  • Quality Customer Service– CSM 101
  • January 14, 2014-February 14, 2014
  • Process Improvement– CSM 202
  • February 18, 2014-March 28, 2014
  • Team Work Dynamics– CSM 203
  • April 1, 2014-May 1, 2014

For more information call the Business Institute at (623)-935-8442