EMERGENCY

In an emergency, lift the handset and dial 911.  It is not necessary to dial 9 first.

Always call your college Security office first if the emergency is not life-threatening.  If you do call 911, notify your Security office immediately.  This will help expedite emergency services and reduce confusion when paramedics or firemen arrive.

Estrella Mountain Community College Safety Phone Number: 58911

INTRODUCTION

The Dterm Series E digital terminals are designed with dedicated function keys, programmable line keys, and soft feature keys and will work only with MCCCD’s NEAX telephone system.

You can call each Maricopa location by dialing the 5-digit extension number.  Please be reminded: only dial 9 plus the number when you are dialing outside of MCCCD.

LONG-DISTANCE CALLS - BUSINESS

To place a long-distance call, it is necessary to have an authorization code.  Long-distance calls may be placed from most telephones using your authorization code.

To place a long-distance call:
1. Dial 9 for an outside line.
2. Dial 1 and the number you are calling.
3. When you hear a fast busy signal, enter your 7-digit authorization code.

LONG-DISTANCE CALLS - INTERNATIONAL

To place an international long-distance call:
1. Dial 9 for an outside line.
2. Dial the country code and number
3. When you hear a fast busy signal, enter your 7-digit authorization code.

LONG-DISTANCE CALLS - PERSONAL

All personal long-distance calls must be charged to your home or appropriate calling card, or placed collect to the called party.

TELEPHONE FEATURES

The Telephone User’s Guide is arranged alphabetically by feature for easy reference.

FUNCTION KEYS

ANSWER

The ANSWER feature allows the console operator to notify you that you have another call waiting.  You will hear two short tones and the ANSWER indicator will light.  The ANSWER button enables you to toggle back and forth between two calls (similar to call waiting).

To Receive a Call with the ANSWER Button:
1. Ask the party you are speaking with to hold.
2. Depress the ANSWER button once (first call is placed on hold).
3. Receive second call.

CONFERENCE CALLING

Conference enables you to turn a two-way conversation into a three-way conference call.  You can conference call with people within or outside MCCCD.  If all three stations are within the MCCCD, any one station can hang up and the other two stations will still be connected.

To establish a three-way conference call from an existing two-way call:
1. Press the TRANSFER button once (receive dial tone).
2. Dial the number of the third party.
3. When third party answers, press the CONF button once.

Note: The LED CONF display will light on each telephone instrument included in a conference call.

FEATURE

The FEATURE key is used to activate terminal setup functions and to program one-touch speed dial keys.  By depressing the FEATURE button and then a number, your terminal will perform specific activities.

FEATURE - 1 = Turns microphone on or off.
FEATURE - 2 = Adjusts handset receiver volume
FEATURE - 3 = Selects ringer tone
FEATURE - 4 = Adjusts transmission/receiving volume
FEATURE - 5 = Activates hands-free operation
FEATURE - 6 = Deactivates hands-free operation.
FEATURE - 7 = Turns call indicator lamp on or off for in coming call notification.

HELP, EXIT

The HELP key displays information about a Soft Feature Key (discussed below). 

To activate HELP feature:
1. Depress the HELP key.
2. Depress the Soft Feature Key you desire more information about.

To exit the HELP feature, depress the EXIT key.

HOLD

To place a call on HOLD, depress the HOLD button once.

Calls left on Hold for longer than approximately 2 minutes will cause the system to remind you that there is a call on hold with a series of short, steady rings.

To retrieve a call placed on HOLD, lift the handset and depress the line button.

Exclusive hold enables you to place a call on hold and prevent other stations with that line appearance from retrieving the call. The call can be retrieved only from the station that placed it on hold.

To place a call on exclusive HOLD, press the HOLD button twice. 

To retrieve a call on exclusive HOLD, lift the handset and press the line button.

RECALL

The RECALL button clears the line and returns the dial tone.  It has the same effect as replacing the handset in the cradle and then lifting it again to receive dial tone.  For example, if you dial a wrong number, you can clear the call and reclaim the dial tone by depressing RECALL once.

REDIAL

The REDIAL key allows you to call a number previously dialed.  By depressing the REDIAL key repeatedly, you can scroll through previously dialed numbers until you locate the number you desire.

To redial a previously dialed number:
1. Depress the REDIAL key until the number you wish to redial appears on the display.
2. Depress the * key to activate dialing.

SPEAKER

The Speaker button allows you to initiate a phone call without lifting the handset.  (For information about a hands-free conversation, see section entitled MIC)

To use the SPEAKER button:
1. Depress the SPEAKER button once (receive dial tone).
2. Dial the number (hear called station ringing and party answer).
3. If you encounter a busy signal or no answer, depress the SPEAKER button once to cancel the call.

TRANSFER

The transfer feature allows you to transfer a call to another station.  You can transfer a call to another station at your college, a station at another college or District Office, or a number outside the MCCCD.

To transfer a call:
1. Depress the TRANSFER button once.  Do not place the call on hold.
2. Dial the transfer number and stay on the line.  Three things may happen when you transfer a call:

1. The party at the transfer station will answer.  You then may converse with the person at the transfer station (e.g., “I have a transfer call for you”).  The caller you are transferring cannot hear your conversation (exception: calls being transferred to the console operator will hear everything you and the operator say).  After announcing the call, hang up.  The call will then be connected to the transfer station.
2. You will encounter a busy signal or no answer at the transfer station.  To retrieve a transfer call, depress the TRANSFER button once.  You will be reconnected to the caller and then can try another station or ask the caller to place the call later.
3. You may inadvertently dial the wrong number.  If you realize you have dialed the wrong number before the transfer station answers, depress the TRANSFER button once to cancel the transfer and retrieve the call.  If the party at the wrong station answers, ask them to hang up, and you will be reconnected to the caller.

Note: If you transfer a call and do not stay on the line to ensure that the transfer was completed, the call may be returned to you. For example, if the transfer station is busy and you hang up without realizing it is busy, automatic call back will be initiated and the call will be returned to your station. The same thing happens if there is no answer at the transfer station; automatic call back will be initiated.

To transfer a call to another station location within the District, use the 5-digit extension.

To transfer a call to a number outside the District, dial 9 and then the transfer number.

UP/DOWN

The UP/DOWN key is an adjustment feature.  This function key allows you to adjust the contrast of the LCD display, adjust the speaker/receiver volume, and allows you to adjust the ringer volume of your terminal.

To adjust the LCD Contrast:
1. Depress the Up or Down arrow key when the terminal is idle.

To adjust the Speaker/Receiver Volume:
1. Depress the Up or Down arrow key during conversation.

To adjust the Ringer Volume:
1. Depress the Up or Down arrow key during ringing.

INDICATOR LAMPS

The NEC Dterm Series E digital terminals have several indicator lamps.  An explanation of the different lamps follows:

Call indicator lamp: Lamp at top corner of terminal display flashes when a call terminates to the terminal. Lamp lights steadily when a message has been left.  This will indicate if you have voice mail waiting.

LCD (Liquid Crystal Display): Display provides terminal activity information plus date, time, and Soft Key operation.

LED (Light Emitting Diode): Some function keys have a built-in LED that lights or flashes according to the activity of that function key.

MIC (Microphone) lamp: Lamp displays the status of the built-in microphone used for hands-free operation.

PROGRAMMABLE KEYS

The following are Dterm features available by pressing the programmable keys.  The user may program some features, other features must be programmed by the telephone system administrator.

CALL FORWARD

Call forwarding enables you to forward your telephone calls to the destination of your choice.  You may want to forward your calls to another station, the Voice Messaging Center (x18866), or a number outside of MCCCD.  All MCCCD NEC Dterm Series E digital terminals have been programmed with the following Forward features:

FWD-ALL: (Forward All) This feature, when activated (or set), forwards ALL incoming calls to the destination assigned by the user.

FWD-BY: (Forward Busy) This feature, when activated (or set), forwards incoming calls to the destination assigned by the user when you are using the phone.

FWD-NA: (Forward No Answer) This feature, when activated (or set), forwards incoming calls to the destination assigned by the user when the terminal is left unanswered after 3 rings.

To activate any of the Forward features:
1. Depress the SPEAKER key or lift the handset.
2. Depress the FWD line key you choose to activate
3. At the tone, enter the forward destination number (FORWARD SET will appear on the LCD).
4. Depress the SPEAKER key or return the handset to the cradle (The LED will light, indicating the feature has been activated).

To cancel any Forward feature:
1. Depress the SPEAKER key or lift the handset.
2. Depress the activated FWD line key (FORWARD CANCEL will appear on the LCD).
3. Depress the SPEAKER key or return the handset to the cradle.

Note: Any combination of forwarding features can be used, however, FWD-ALL (Forward All) will override the other two forward features.

SPEED DIAL

You can store numbers (up to 24 digits) of your choice and reprogram them as often as you please.  The numbers remain stored in memory until you reprogram them.  Any unused line appearance key may be used as a user defined speed dial key.

To program SPEED DIAL numbers:
1. Do not lift handset, and make sure the light on the SPEAKER button is off.
2. Depress the FEATURE key.
3. Depress the desired SPEED DIAL key.
4. Enter the desired number.  Press the TRANSFER button to insert a pause between numbers.
5. Depress the FEATURE key again to save the number.

To verify the speed dial set:
1. Depress the SPEED DIAL key.
2. Display indicates digits programmed.

To place a call using SPEED DIAL:
1. Depress the SPEAKER key or lift the handset.
2. Depress a SPEED DIAL key.

SOFT FEATURE KEYS

Soft Keys are the triangular shaped keys at the upper portion of the NEC Dterm Series E digital terminal.  These keys are used to activate additional features programmed on your terminal.  The function of each key may change depending on what operational state the phone is in.  For example, a Soft Key key's function may change from turning on the Microphone (MIC) when the phone is idle to allowing you to use the Call Back feature (CB) when you dial an extension that is busy.  The assigned function for each key is displayed directly above the Soft Key on the LCD display. 

CALL BACK

Call back is used when you, the caller, dial a phone on the MCCCD network and encounter a busy signal.  By using call back, you program the system to call you back when both phones are idle.  When both your line and the called station line are clear, your telephone will ring in a series of three rings.  When you lift the handset, the system redials the called number.  You can choose to ignore a call back if, for example, you are busy when your phone rings.  It will stop ringing after a few seconds.

To Use the Call Back Feature:
1. When you encounter a busy signal, press the CB Soft Key button once (receive dial tone). 2. Hang up the handset.
3. When your phone rings with the 3-series ring, lift the handset.  Automatic call back will be initiated and you will hear the phone ring at the called station.

Note: A call back ring can be picked up only from the station initiating the call.  Other stations with that line appearance cannot retrieve a call back call.  Only one call back can be set at a time.

HEADSET

A headset device can be used with your terminal to allow for greater flexibility between telephone work and work requiring the use of your hands.
 
Note: Not all phones have been equipped with the headset feature key.

To activate the HEADSET:
1. Depress the Soft Key below HSET. The primary extension LED will illuminate when HSET is activated.

To deactivate the HEADSET:
1. Depress the Soft Key below HSET again.  The primary extension LED will extinguish when HSET is deactivated.

Note: If you see the HANG UP message on the display and the receiver is on its cradle, you may have inadvertently pressed the HSET key.   Depress it again and the HANG UP message should clear from the display.

MIC (Microphone)

The Microphone key is used in conjunction with the SPEAKER key to participate in hands-free conversation. 

To initiate a hands-free speaker call:
1. Depress the Soft Key below MIC to activate the microphone.  The MIC LED will illuminate when MIC is active.
2. Depress the SPEAKER key to initiate your call.

MUTE

Lift the handset or press SPEAKER key, then press Soft Key below MUTE.  MUTE will flash and you will be able to hear the other party but they will not be able to hear you.  To resume your call, press MUTE again. 

PICKUP

This feature enables you to answer phones that do not appear on your terminal but have been programmed into a pickup group.  There may be several phones in a pickup group.  When you answer a call in your pickup group, the call is transferred to your primary line. It then can be handled like any other incoming call (i.e., transferred, placed on hold, etc.).

To answer another person’s phone within the pickup group:
1. Depress the SPEAKER key, or lift the handset.
2. Depress the PICK Soft Key.
3. Answer the call as you would any incoming call.

S&R

Save and Repeat (S&R) is a memory key that will store one telephone number up to 24 digits.  The number you store under the S&R key will remain in memory until you use, erase, or reprogram the key.  Once you press the S&R key to dial a number, you must press S&R again to restore the number to memory for future use.

To store a number in S&R:
1. Depress the SPEAKER key or lift the handset.
2. Dial the number you want to save.
3. Depress the S&R Soft Key.

To place a call using S&R:
1. Depress the SPEAKER key or lift the handset.
2. Depress the S&R Soft Key (system will dial the stored number).
3. If desired, depress the S&R Soft Key to save the number for future dialing.

To erase a number stored in S&R:
1. Depress the SPEAKER key or lift the handset.
2. Depress the S&R Soft Key.
3. Depress the SPEAKER key or hang up.

VOICE

The VOICE feature enables you to make a voice announcement to another phone on the same system.  Your voice will be projected over the speaker of the station you call. The called party may converse with you without lifting the handset by activating the MIC key.

Note: Voice feature does NOT work network-wide. To initiate a VOICE call (to someone at your location):
1. Depress the SPEAKER key or lift the handset.
2. Dial the desired station.
3. Depress the VOICE Soft Key while receiving ringback tone. The called station will chime. Speak to the called party.
4. Called party can speak to you hands-free by activating the MIC key.

*Note: This is not a polite feature. User should be advised that it is intrusive.

Revised by
Barbara Matus
Information Technology Services

July, 1998

Maricopa County Community College District
2411 West 14th Street
Tempe, AZ 85281-6941
Copyright 1998 - Maricopa County Community College District. Any or all parts may be duplicated for instructional use if credit is given to MCCCD and the author and it is not sold for profit.