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Computer Hardware and Desktop Support

The Certificate of Completion (CCL) in Computer Hardware and Desktop Support program is designed to provide training to work in an entry-level computer maintenance and help-desk position. Students will be provided the opportunity to apply technical concepts, fundamentals, and interpersonal skills in a help-desk environment.

Details

Academic Plan Code: 
5026
Award: 
Certificate of Completion (CCL)
Total credits required: 
20-25
Effective term: 
2016 Summer
Award notes

Students must earn a grade of "C" or better in all courses within the program.

This program will be replaced by: CCL/5043 Desktop Support

Required courses
Course #Course TitleCredits
Credits:19-22
BPC110Computer Usage and Applications (3) OR
CIS105Survey of Computer Information Systems (3)3
 
CIS121AHMicrosoft PowerShell/Command Line Operations(3) OR
CIS126DLLinux Operating System (3)3
 
BPC170A+ Exam Prep: Computer Hardware Configuration and Support3
BPC270A+ Exam Prep: Operating System Configuration and Support3
 
CIS102DACustomer User Support (3) OR
CIS102Interpersonal and Customer Service Skills for IT Professionals (1)1-3
 
CIS190Introduction to Networking (3) OR
CNT140AAIntroduction to Networks (4) OR
MST140Microsoft Networking Essentials (3)3-4
 
MST150++Microsoft Windows (any suffixed course)3
Restricted Electives
Course #Course TitleCredits
Credits:1-3
BPC171Recycling Used Computer Technology3
CIS290AAComputer Information Systems Internship1
CIS290ABComputer Information Systems Internship2
CIS290ACComputer Information Systems Internship3
MST141Enterprise Desktop Support Technician3
Competencies
  • Use word processing, spreadsheet, and database software to become familiar with end-user applications. (BPC110, CIS105)
  • Use of command line administration tools including: basic concepts, internal and external commands, subdirectories, and editor. (CIS121AH, CIS126DL)
  • Install, customize, and troubleshoot problems with various hardware/software configurations. (BPC170, BPC270)
  • Apply hardware knowledge and skills to maintain computers. (BPC170, BPC270)
  • Utilize diagnostic software and utility tools to maintain and service microcomputers. (BPC270)
  • Develop oral and listening communication skills to be implemented in a help-desk environment. (CIS102DA)
  • Analyze network topologies, IP addressing, and basic network design. (CIS190, CNT140AA, MST140, MST150++)
Suggested Course Plan Sequenced by Semester: CG, EM

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.