Microsoft Desktop Support Technology

The Certificate of Completion (CCL) in Microsoft Desktop Support Technology program is designed to provide training for entry-level computer maintenance and help-desk positions. Students will develop the skills to troubleshoot desktop environments running on the Microsoft Windows operating system. Courses in the program also help to prepare for the Microsoft Certified IT Professional: Enterprise Desktop Support Technician 7 (MCITP) examinations, 70-680 and 70-685.

Details

Major Code: 
5473
Award: 
Certificate of Completion (CCL)
Total credits required: 
16-20
Award notes

Students must earn a grade of "C" or better in all courses within the program.

Program prerequisites
Course #Course TitleCredits
Credits:0-3
In lieu of the courses listed below, students with experience in the information technology field may meet these program prerequisite requirements with the permission of the Instructor.
 
CIS121ABMicrosoft Command Line Operations (1) OR
CIS121AHMicrosoft PowerShell/Command Line Operations (3) OR
Permission of Instructor or Program Director0-3
Required courses
Course #Course TitleCredits
Credits:16-17
CIS102Interpersonal and Customer Service Skills for IT Professionals1
 
CIS105Survey of Computer Information Systems3
BPC170A+ Exam Prep: Computer Hardware Configuration and Support3
 
CIS190Introduction to Networking (3) OR
CNT140AAIntroduction to Networks (4) OR
MST140Microsoft Networking Essentials (3)3-4
 
MST141Enterprise Desktop Support Technician3
 
MST150++Any Microsoft Windows Operating System course3
Competencies
  • Develop skills for effective responses to a variety of customer interactions. (CIS102)
  • Use word processing, spreadsheet, and database software to become familiar with end-user applications. (CIS105)
  • Install, customize, and troubleshoot problems with various hardware/software configurations. (BPC170)
  • Analyze network topologies, IP addressing, and basic network design. (CIS190, CNT140AA, MST140)
  • Troubleshoot guidelines and tools to support users. (MST141)
  • Troubleshoot desktop operating systems. (MST141)
  • Implement and configure administrative tools. (MST150++)
  • Install and configure Microsoft Windows desktop operating system. (MST150++)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.