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Microsoft Technical Specialist

The Certificate of Completion (CCL) in Microsoft Technical Specialist program provides training for an entry-level position working with Windows networks. Knowledge and skills are developed to install, configure, customize, optimize, and troubleshoot Windows servers and Windows client workstations. The courses in the program also help to prepare for Microsoft Certified Product Specialist (MCP) and Microsoft Certified Information Technology Professional (MCITP) examinations. The curriculum ideally is taught by Microsoft Certified Professionals.


Academic Plan Code: 
Certificate of Completion (CCL)
Total credits required: 
Effective term: 
2018 Spring
Award notes

Students must earn a grade of "C" or better for all courses required within the program.

This program will be replaced by:
CCL/5040N Computer System Configuration and Support, Security
CCL/5043 Desktop Support

Program prerequisites
Course #Course TitleCredits
CIS105Survey of Computer Information Systems (3) OR
Permission of Department or Division0-3
Required courses
Course #Course TitleCredits
CIS121ABMicrosoft Command Line Operations (1) OR
CIS221ABMicrosoft Power Shell (1)1
BPC170A+ Exam Prep: Computer Hardware Configuration and Support3
BPC270A+ Exam Prep: Operating System Configuration and Support3
CIS190Introduction to Networking (3) OR
CNT140AAIntroduction to Networks (4) OR3-4
MST150++Any MST150 Microsoft Windows course3
CIS270Essentials of Network and Information Security3
  • Implement DOS commands and functions. (CIS121AB, CIS221AB)
  • Identify basic personal computer architecture and components. (BPC170, BPC270)
  • Troubleshoot problems with various common hardware and software configurations. (BPC170, BPC270)
  • Analyze local area network LAN topologies and communication standards. (CIS190, CNT140AA, MST150++)
  • Identify the hardware and software components of a local area network. (CIS190, CNT140AA)
  • Create and manage user and group accounts. (CIS190, CNT140AA, MST150++)
  • Implement and troubleshoot network printers. (MST150++)
  • Secure network resources with share permissions and New Technology File System (NTFS) permissions.
  • (MST150++, CIS270)
  • Install, configure, and optimize Windows network operating system. (MST150++)
  • Monitor network resources and events. (CIS270)

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.