Information Technology

Voice Mail

The Voice Messaging Center and its full range of services can be accessed by dialing 18866 from any MCCCD phone.

To access the center from outside, dial (480)731-8866 and press # to identify yourself as a subscriber.

The Voice Messaging Center lets you perform these functions:

  • Listen to your Voice Mail messages
  • Create and sendVoice Mail messagesto others
  • Transfer Voice Mail messages
  • Change or create your personal greeting

The * Key: Press * to cancel or backup to the previous menu. If you make a mistake when entering a mailbox number or recording, press *. Pressing * several times will disconnect you.

The # Key: Press # to complete, skip or send. You can skip personal greetings and introductory prompts by pressing #. An Extended Absence Greeting, however, cannot be skipped.

Fast Delete: Whilelistening to amessage, you may quickly fast forward and deleteit by pressing 3 -3- 7.

  1. Dial the Voice Messaging Center number: 18866
  2. Enter your password
  3. Press 4, Press 3, Press 1
  4. Press 2 to record your personal greeting
  5. After the tone, record your greeting
  6. Press #
  7. Press 1 to replay your greeting. If necessary, press * to re-record your greeting
  8. Press # if you are satisfied
  9. Press ** to disconnect

You can set up your phone to automatically send calls to voice mail when you are on the phone (FWD-BY for Forward Busy) or when you are away from your desk (FWD-NA for Forward No Answer) to voice mail. You can also choose to send all calls (FWD-ALL for Forward All) to voice mail. Follow these steps for each kind of call:

  1. Lift the handset or press Speaker or to receive a dial tone.
  2. Press FWD-NA (Forward-No Answer), or FWD-BY (Forward Busy) or FWD-ALL (Forward-All).
  3. Broken dial tone is heard.
  4. Dial the Voice Messaging Center number: 18866.
  5. Service-set tone is heard; the display indicates FORWARD SET and the selected FWD- button lights in red.
  6. Press Speaker or return handset to cradle.
  7. Repeat steps 1-6 for the other FWD- buttons as necessary. 
  1. Lift the handset or press Speaker or to receive a dial tone.
  2. Press FWD-NA (Forward-No Answer), or FWD-BY (Forward Busy) or FWD-ALL (Forward-All).
  3. Service-set tone is heard; the display indicates FORWARD CANCEL and the selected FWD- button light goes off.
  4. Press Speaker or return handset to cradle.
  5. Repeat steps 1-6 for the other FWD- buttons as necessary. 
  1. Dial the Voice Messaging Center number: 18866
  2. Enter your password
  3. Press 1 to review new messages
  4. Listen to message. While the message is playing, you may press the following numbers to:
    • 1 - Rewind (1-1 rewind to beginning)
    • 2 - Pause (2 again restarts)
    • 3 - Fast forward (3-3 forward to end)
    • 4 - Slower speed (depress for two seconds)
    • 5 - Envelope Information
    • 6 - Faster speed (depress for two seconds)
    • 8 - Normal volume
    • 9 - Louder volume
    • # - Skip to next message
    • * - Cancel message review
  5. When the message ends, select the next instruction by pressing one of the following numbers:
    • 4 - Replay Message
    • 5 - Envelope Information
    • 6 - Send a Copy
    • 7 - Erase Message
    • 8 - Reply (to internal callers only)
    • 9 - Save Message
  6. Repeat steps 4 and 5 for each message
  7. Press ** to disconnect
  1. Dial the Voice Messaging Center number: 18866
  2. Enter your password
  3. Press 4, Press 3, Press 2
  4. After the tone record your greeting indicating you will be gone and not checking your messages
  5. Press #
  6. Press 1 to replay. If necessary, press * to re-record greeting
  7. Press # if satisfied
  8. Press ** to disconnect

Note: When you return and call the Voice Messaging Center to receive your messages, you will be prompted to delete the extended absence greeting. It will then be replaced by your personal greeting.

  1. Dial the Voice Messaging Center number: 18866
  2. Enter your password
  3. Press 4, Press 3, Press 3
  4. After the tone, record your first and last name
  5. Press #
  6. Press 1 to replay your greeting. If necessary, press * to re-record your greeting
  7. Press # if you are satisfied
  8. Press ** to disconnect
  1. Dial the Voice Messaging Center number: 18866
  2. Enter your password
  3. Press 2
  4. After the tone record your message
  5. Press #
  6. Enter the mailbox (the five digit extension) number of the person to receive the message.
    • Delivery Options:
      1 - Private
      2 - Urgent
      3 - Message Confirmation
      4 - Future Delivery
  7. Press # to send the message. (When sending to multiple mailboxes repeat steps 6 and 7.)
  8. Press ** to disconnect
  1. Dial the Voice Messaging Center number: 18866
  2. Enter your password
  3. Press 4, Press 2, Press 2, Press 1
  4. Assign the list a number between 11-20
  5. Assign the list a name
  6. Press #
  7. Enter the mailbox numbers
  8. Press ** to disconnect
  1. Dial the Voice Messaging Center number: 18866
  2. Enter your password
  3. Press 2
  4. After the tone record your message
  5. Press #
  6. Enter the list number
  7. Press # to send
  8. Press ** to disconnect