Computer Hardware and Desktop Support

Computer Hardware and Desktop Support - CCL

Major: 
5026
Effective term: 
2016 Summer
Final term: 
9999
Award: 
CCL
Total credits required: 
20-25
Description

The Certificate of Completion (CCL) in Computer Hardware and Desktop Support program is designed to provide training to work in an entry-level computer maintenance and help-desk position. Students will be provided the opportunity to apply technical concepts, fundamentals, and interpersonal skills in a help-desk environment.

Program notes

Students must earn a grade of "C" or better in all courses within the program.

++ indicates any suffixed courses.

Requirements
Credits:19-22
BPC110Computer Usage and Applications (3) OR
CIS105Survey of Computer Information Systems (3) 3
 
CIS121AHMicrosoft PowerShell/Command Line Operations(3) OR
CIS126DLLinux Operating System (3) 3
 
BPC170A+ Exam Prep: Computer Hardware Configuration and Support 3
BPC270A+ Exam Prep: Operating System Configuration and Support 3
 
CIS102DACustomer User Support (3) OR
CIS102Interpersonal and Customer Service Skills for IT Professionals (1) 1-3
 
CIS190Introduction to Local Area Networks (3) OR
CNT140AAIntroduction to Networks (4) OR
MST140Microsoft Networking Essentials (3) 3-4
 
MST150++Microsoft Windows (any suffixed course) 3
Restricted Electives
Credits:1-3
BPC171Recycling Used Computer Technology 3
CIS290AAComputer Information Systems Internship 1
CIS290ABComputer Information Systems Internship 2
CIS290ACComputer Information Systems Internship 3
MST141Enterprise Desktop Support Technician 3
Competencies
  1. Use word processing, spreadsheet, and database software to become familiar with end-user applications. (BPC110, CIS105)
  2. Use of command line administration tools including: basic concepts, internal and external commands, subdirectories, and editor. (CIS121AH, CIS126DL)
  3. Install, customize, and troubleshoot problems with various hardware/software configurations. (BPC170, BPC270)
  4. Apply hardware knowledge and skills to maintain computers. (BPC170, BPC270)
  5. Utilize diagnostic software and utility tools to maintain and service microcomputers. (BPC270)
  6. Develop oral and listening communication skills to be implemented in a help-desk environment. (CIS102DA)
  7. Analyze network topologies, IP addressing, and basic network design. (CIS190, CNT140AA, MST140, MST150++)