Microsoft Networking Technology

Microsoft Desktop Support Technology - CCL

Effective term: 
2016 Summer
Final term: 
Total credits required: 
Program Availability: 
Shared by: EMC GCC PVC

The Certificate of Completion (CCL) in Microsoft Desktop Support Technology program is designed to provide training for entry-level computer maintenance and help-desk positions. Students will develop the skills to troubleshoot desktop environments running on the Microsoft Windows operating system. Courses in the program also help to prepare for the Microsoft Certified IT Professional: Enterprise Desktop Support Technician 7 (MCITP) examinations, 70-680 and 70-685.

Program notes

Students must earn a grade of "C" or better in all courses within the program.

++ indicates any suffixed courses.

In lieu of the courses listed below, students with experience in the information technology field may meet these program prerequisite requirements with the permission of the Instructor.
CIS121ABMicrosoft Command Line Operations (1) OR
CIS121AHMicrosoft PowerShell/Command Line Operations (3) OR
Permission of Instructor or Program Director 0-3
CIS102Interpersonal and Customer Service Skills for IT Professionals 1
CIS105Survey of Computer Information Systems 3
BPC170A+ Exam Prep: Computer Hardware Configuration and Support 3
CIS190Introduction to Networking (3) OR
CNT140AAIntroduction to Networks (4) OR
MST140Microsoft Networking Essentials (3) 3-4
MST141Enterprise Desktop Support Technician 3
MST150++Any Microsoft Windows Operating System course 3
  1. Develop skills for effective responses to a variety of customer interactions. (CIS102)
  2. Use word processing, spreadsheet, and database software to become familiar with end-user applications. (CIS105)
  3. Install, customize, and troubleshoot problems with various hardware/software configurations. (BPC170)
  4. Analyze network topologies, IP addressing, and basic network design. (CIS190, CNT140AA, MST140)
  5. Troubleshoot guidelines and tools to support users. (MST141)
  6. Troubleshoot desktop operating systems. (MST141)
  7. Implement and configure administrative tools. (MST150++)
  8. Install and configure Microsoft Windows desktop operating system. (MST150++)